Privacy policy

Privacy Policy

Arkasia ("we," "us," or "our") operates the website arkasia.com. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

1.1 Personal Information

Name, email address, phone number
Billing and shipping address

1.2 Order Information

Products purchased
Order history
Customer service interactions

1.3 Automatically Collected Data

IP address
Browser type and device information
Pages visited and time spent
Referring URLs

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2. Payment Information

All payments are processed securely via Shopify Payments. We do not store full payment card details. Transactions comply with PCI-DSS standards.

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3. How We Use Your Information

Process and fulfill orders
Provide customer support
Prevent fraud and unauthorized transactions
Improve website performance and user experience
Comply with legal obligations
Conduct advertising and remarketing campaigns (including Google Ads)
Send marketing communications (only with your consent)

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4. Legal Basis for Processing

We process your personal data based on:

Contractual necessity (to fulfill your order)
Legitimate business interests (site improvement, fraud prevention)
Legal compliance
Your consent (for marketing and advertising cookies)

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5. Sharing of Information

We may share your information with:

Shopify (e-commerce platform)
Payment processors
Shipping carriers
Analytics providers
Advertising partners (including Google Ads)

We do NOT sell, rent, or trade personal information.

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6. Cookies & Tracking Technologies

We use cookies and similar technologies to operate our website and improve user experience.

Types of Cookies

Essential Cookies: Required for site functionality
Analytics Cookies: Used to analyze traffic and usage
Advertising Cookies: Used for remarketing and ad tracking (Google Ads)

Third-Party Tools

Google Ads (conversion tracking and remarketing)

You can manage cookies through your browser settings. Disabling cookies may impact website functionality.

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7. Data Retention

We retain personal data only as long as necessary to:

Fulfill orders
Provide customer support
Comply with legal obligations
Resolve disputes

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8. Data Security

We implement appropriate security measures including SSL encryption and secure payment processing.

However, no method of transmission is 100% secure.

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9. Your Rights & Choices

You have the right to:

Access your personal data
Request correction or deletion
Withdraw consent for marketing
Opt out of advertising tracking

To exercise your rights, contact: support@arkasia.com

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10. California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to Know: Request details about the personal data we collect and how it is used
Right to Delete: Request deletion of your personal information (subject to legal exceptions)
Right to Opt-Out: We do not sell personal information. If this changes, we will provide an opt-out mechanism
Right to Non-Discrimination: You will not be discriminated against for exercising your rights