Frequently Asked Questions

1. Do you offer free shipping?

Yes, we offer free standard shipping on all orders within the United States.

2. How long does shipping take?

Orders are processed within 1–2 business days. Delivery typically takes 3–7 business days after shipment.

3. Can I return my order?

We accept returns only if the item is damaged, defective, or not as described.

4. Do you accept returns for change of mind?

No, we do not accept returns due to change of mind or personal preference.

5. How long do I have to request a return?

You may request a return within 30 days of delivery.

6. What should I do if my item arrives damaged?

Please contact us within 72 hours of delivery and provide photos of the product, packaging, and shipping label.

7. Who pays for return shipping?

We cover return shipping costs for approved returns (damaged, defective, or incorrect items).

8. When will I receive my refund?

Refunds are processed within 3–7 business days after we receive and inspect the returned item.

9. What payment methods do you accept?

We accept major credit cards through Shopify Payments, including Visa, Mastercard, American Express, and Discover.

10. Is my payment secure?

Yes, all transactions are encrypted and processed securely. We do not store your payment details.

11. Can I cancel my order?

Orders can only be canceled before they are shipped.

12. Why does the product look slightly different in person?

Due to differences in screen displays, colors may appear slightly different from the actual product.

13. How can I contact customer support?

You can contact us at support@arkasia.com or call +1 859-762-8952. We typically respond within 24–48 business hours.

14. Do you ship internationally?

Currently, we only ship within the United States.

15. What if my package is delayed?

Shipping times may vary due to carrier delays. If your order is significantly delayed, please contact us for assistance.